Appointments, cancellations and rescheduling
You can reschedule your appointment free of charge by letting us know at least 24 hours before the scheduled time.
If you reschedule less than 24 hours in advance, this will be treated as a late cancellation, as the therapist has reserved that time specifically for you.
There is no cancellation fee if you cancel at least 24 hours before your appointment.
If you cancel less than 24 hours in advance or do not attend your appointment, you may be charged the full price of the scheduled massage.
If you arrive late, your session may be shortened so that the next client is not kept waiting.
The full price of the session may still apply. If you are significantly late, we may treat the appointment as a same-day cancellation.
Special circumstances and booking confirmation
If you become ill or something unexpected happens, please contact us as soon as possible.
We consider these situations individually. If you develop symptoms of an infectious illness, please reschedule your appointment until you have fully recovered.
If a client does not attend their appointment and has not notified us in advance, it is considered a missed appointment.
A deposit may be required to confirm future appointments.
If needed, we may ask for a deposit to confirm your appointment.
Any terms for refunding or transferring the deposit will be provided at the time of booking.