Public offer for mobile massage services

1.1. This public offer governs the relationship between:

• Service Provider: [full legal name / self-employed person’s name], reg. no.: [number], address: [address], e-mail: [e-mail], tel.: [phone]
• Customer: an individual or legal entity that orders services from the Service Provider.

1.2. This offer has been prepared in accordance with the laws of the Republic of Latvia, including consumer protection legislation and rules governing distance contracts.

1.3. A Customer who is a consumer means an individual acquiring a service for purposes unrelated to their business or professional activity.

1.4. Where the Customer orders services for a company, employees, a corporate event or other professional activity, the relationship is governed by the agreement between the parties and applicable law.

2.1. The Service Provider offers professional massage services at the Customer’s location.

2.2. The service may be provided:

• at the Customer’s residence;
• at a hotel;
• at an office;
• at a corporate event;
• at a conference, exhibition, presentation or other event;
• at another location in Latvia agreed in advance.

2.3. Depending on the service selected, body and facial treatments may be provided, including classic, relaxing, anti-stress, lymphatic drainage, anti-cellulite, aromatherapy, sculpting and other massage types listed on the website.

2.4. The specific treatment type, duration, location and time are agreed when booking.

2.5. Corporate services may be provided to an individual participant or to a group.

2.6. For corporate events, individual sessions may last 15, 20 or 30 minutes. The total number of participants depends on the event duration, number of therapists and selected format.

3.1. A service may be ordered using the website contact form, WhatsApp, telephone, e-mail or another contact method specified by the Service Provider.

3.2. To place an order, the Customer provides the information needed to arrange the service, including: name or company name; contact telephone number; e-mail if needed; service address; selected service; preferred date and time; number of participants (for group bookings); and any other necessary information.

3.3. The order is considered agreed once the Service Provider confirms the date, time, location and selected service.

3.4. If prepayment is required for a particular order, the order is confirmed once payment is received, unless the parties agree otherwise.

3.5. The parties may use e-mail, WhatsApp or another agreed electronic channel to confirm the order terms.

4.1. The agreement between the Service Provider and the Customer is based on this offer and the confirmed order.

4.2. The Customer accepts this offer by taking actions that indicate acceptance of the service terms, including confirming the order and, where required, making payment.

4.3. For a distance order, before the agreement is concluded, the Customer is provided with information about the Service Provider, service, price, payment procedure, service terms and other information required by law.

4.4. Order terms individually agreed by the parties form part of the agreement.

5.1. Service prices are listed on the website or provided to the Customer when the order is individually agreed.

5.2. Corporate and group bookings are priced individually based on the number of participants, event duration, number of therapists, selected format, location, travel time and other conditions.

5.3. Before the order is confirmed, the Customer is informed of the final price or how it will be calculated.

5.4. Where applicable, any additional costs for travel outside the designated service area are agreed with the Customer before order confirmation.

5.5. Payment is made using a method available for the particular order and agreed by the parties.

5.6. All mandatory charges and taxes are included in the price in accordance with applicable law.

6.1. Mobile massage is provided at an address agreed by the parties.

6.2. The Customer must provide a suitable and safe place for the treatment.

6.3. For corporate events, the Customer must provide the therapist access to the agreed service location and the opportunity to set up a work area.

6.4. The Service Provider may assess whether the location is suitable for providing the service safely.

6.5. If the location does not allow the service to be provided safely or properly, the Service Provider may propose changing the location or treatment arrangements, or refuse to provide the service and refund any prepayment for the service not provided, unless the law or individually agreed order terms provide otherwise.

7.1. Before the treatment, the therapist confirms the selected massage type and gathers information necessary for safe treatment.

7.2. The Customer must inform the Service Provider of any known circumstances that may affect the safe provision of the treatment.

7.3. The treatment is carried out in compliance with hygiene and safety requirements.

7.4. Clean materials and supplies are used for each client in accordance with applicable requirements.

7.5. When providing mobile services, the Service Provider ensures compliance with applicable requirements for hygiene, equipment, work supplies and the organisation of mobile services.

8.1. Massage services do not replace a doctor’s consultation, medical diagnosis or treatment, unless expressly permitted by law and the qualifications of the particular practitioner.

8.2. The Customer must inform the Service Provider in advance of any health conditions, injuries, allergies or other known circumstances that may affect treatment safety.

8.3. The Service Provider may refuse to begin or may stop a treatment if continuing it could pose a risk to the health or safety of the client or therapist.

8.4. If there are obvious signs of a condition that could make treatment unsafe, the Service Provider may recommend that the client consult a doctor.

8.5. Where a treatment objectively cannot be provided safely, refusing it for safety reasons does not constitute an unjustified refusal by the Service Provider to perform the agreement.

9.1. The service is provided on the date and at the time agreed by the parties.

9.2. The Customer must ensure the therapist can access the service location at the agreed time.

9.3. If the Customer is late, the treatment may be shortened to fit within the booked time, unless the parties agree otherwise.

9.4. If the therapist is able to extend the treatment because the client arrived late, the extension must be agreed separately and may incur an additional fee.

9.5. If the Customer is significantly late and it is impossible or impractical to provide the service in the remaining time, the order may be treated as cancelled in accordance with the agreed cancellation terms.

10.1. The Customer may request a change to the treatment date or time by contacting the Service Provider in advance.

10.2. Rescheduling is subject to availability of a new time slot.

10.3. The cancellation terms for a particular order and any consequences of cancellation are communicated to the Customer before confirmation if they differ from consumer rights established by law.

10.4. Cancellation terms do not limit mandatory consumer rights under the laws of the Republic of Latvia.

10.5. For corporate events, the parties may agree separate cancellation and rescheduling terms based on the scale of the order and costs incurred by the Service Provider.

11.1. Where the agreement is concluded remotely between the Service Provider and a consumer, the Latvian rules on the consumer’s right to withdraw from a distance contract apply.

11.2. As a general rule, a consumer may withdraw from a distance contract within 14 days in accordance with the procedure established by law.

11.3. If the consumer asks for the service to begin before the withdrawal period expires, the consumer gives the required consent for the service to begin.

11.4. If the service is fully provided before the withdrawal period expires, with the consumer’s prior consent and subject to the conditions established by law, the right to withdraw from the contract ends in respect of the service fully performed.

11.5. Before a distance contract is concluded, the Service Provider gives the consumer the required information about the right of withdrawal and how to exercise it.

11.6. This section is subject to all exceptions and conditions established by law.

The Service Provider must:

• 12.1. Provide the agreed service properly.
• 12.2. Provide the Customer with information required by law before the agreement is concluded.
• 12.3. Comply with applicable safety and hygiene requirements.
• 12.4. Use equipment, materials and work supplies in accordance with their purpose and applicable requirements.
• 12.5. Keep information received from the Customer confidential.

The Service Provider may:

• 12.6. Refuse to provide the service or stop the treatment where there are objective safety-related grounds.
• 12.7. Refuse to provide the service if safe and proper conditions for it cannot be ensured.
• 12.8. Decline orders whose content does not correspond to the services offered or to legal requirements.

The Customer must:

• 13.1. Provide accurate information necessary to place and fulfil the order.
• 13.2. Disclose material circumstances that may affect treatment safety.
• 13.3. Ensure the therapist can access the agreed service location.
• 13.4. Observe the agreed treatment time.
• 13.5. Pay for the service as agreed.
• 13.6. Treat the therapist respectfully and behave safely.
• 13.7. For corporate events, provide the organisational arrangements agreed by the parties.

14.1. The Service Provider may refuse to begin or continue a treatment if:

• the treatment may pose a danger to the client;
• the treatment may pose a danger to the therapist;
• the location does not meet the necessary safety requirements;
• the client is in a condition that prevents the treatment from being carried out safely;
• the client breaches the rules of conduct;
• the order requires services that are not included in the Service Provider’s list of services.

14.2. A refusal on safety grounds does not release the Service Provider from the obligation to respect the Customer’s statutory rights, including rules on refunds for services not provided.

15.1. The parties are liable for breaches of their obligations in accordance with the laws of the Republic of Latvia.

15.2. The Service Provider is responsible for the quality of the service provided to the extent established by law.

15.3. The Service Provider is not responsible for consequences resulting from the Customer knowingly providing false or incomplete information relevant to treatment safety.

15.4. Nothing in this offer limits mandatory consumer rights established by law.

16.1. The Service Provider processes the Customer’s personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).

16.2. Personal data may be processed to handle enquiries, organise and provide services, communicate with the Customer, process payments and accounting, fulfil legal obligations, and handle requests and complaints.

16.3. Detailed information about the categories of data processed, purposes, legal bases, retention periods and data subject rights is set out in a separate Privacy Policy.

16.4. By submitting data through an order form, e-mail, WhatsApp or another communication channel, the Customer provides data for the relevant processing purpose on an applicable legal basis.

17.1. Questions and complaints should initially be sent to the Service Provider in writing by e-mail: [e-mail]

17.2. The Service Provider reviews the request and responds within the time limits set by applicable law.

17.3. The consumer retains the right to contact the competent consumer protection authorities of the Republic of Latvia and use statutory out-of-court dispute resolution procedures.

17.4. The consumer also retains the right to seek judicial protection in accordance with the law.

18.1. The laws of the Republic of Latvia apply to this offer and to the relationship between the Service Provider and the Customer.

18.2. Where the Customer is a consumer, mandatory consumer protection provisions prevail over the terms of this offer to the extent that those provisions cannot be restricted by agreement between the parties.

19.1. The Service Provider may amend this offer.

19.2. A new version takes effect when published on the website, unless it specifies a different effective date.

19.3. Orders already confirmed are governed by the version of the terms in effect when the relevant agreement was concluded, unless the law provides otherwise.

Official details for mobilemassage.lv:

Published: [date] · Last updated: [date]